Cowkow provides you with high-quality goods and after-sales service, and also provides "14-day refund shopping guarantee" for each item For defective and incorrect products, you can submit relevant information and photos to CS within 14 days after Cowkow's delivery. And return the goods in full, that is, refund the money in full or exchange the goods.
【FAQ】
Q: I found that my order information is incorrect, can the order information be changed?
A: Please make sure that the discount code/recipient/telephone/address/products and other information entered in the order are correct before the transaction When the order transaction is completed, all orders cannot be changed.
***In order to ensure the safety of online shopping for consumers and merchants,
the following circumstances may cause the merchant to cancel the order:
-The address shown in the order is incomplete
-Address input error
-Change of delivery address / phone number / recipient
Q: Under what circumstances can I apply for return/exchange and refund?
A: The effective processing period for returns/exchanges and refunds is within 14 days from the date of receipt of each item (calculated from the delivery date in the "shipment has been sent" email), Before returning the goods, please contact us CS first to inquire about the return/exchange procedures, and then send the goods that need to be returned. The customer must abide by the following terms and conditions, and the returned goods must be in a complete and unopened state Cowkow reserves the right to reject the refund of goods returned in the following states:
-Products that have been opened or damaged -Any special offers, promotional products, clear products with an effective date.
-Indicate the products that are not acceptable for return or exchange on the product description page.
-The goods are sent out more than 14 days.
-This return/exchange policy does not apply to goods that have been declared as non-exchangeable or non-returnable.
-If you need to return the goods, please contact CS and provide your order number and the item.
-The returned items must meet the above requirements.
-Due to personal hygiene issues, all anti-epidemic supplies and gifts are not subject to any return or exchange.
-The refund will be arranged back to the original payment method and account.
-Customers are responsible for all shipping costs and bank handling fees (e.g. credit card payment handling fees) for returning the goods.
-Items purchased as part of a set or multi-item package must be returned as a complete set.
Q: Under what circumstances can I apply for a refund?
A: The refund is only applicable when the item is out of stock. If the item is out of stock after applying for a return/exchange, Cowkow will start processing the relevant refund procedures. And will automatically refund the money to your credit card or original payment method (Paypal/Stripe) within a few working days. If you have not received a refund, please recheck your bank account first. Then contact your credit card company or bank, it may take several working days to officially release the refund information.
Q: Can I be dissatisfied with the purchased product or change my mind?
A: If you make an incorrect purchase or change your mind after receiving the item, we do not accept exchanges/refunds/returns.
Q: If I forget to enter the coupon code, can I cancel the order/refund?
A: If you make an incorrect purchase or change your mind, we do not accept cancellation/refunds.
【Procedure】
Please follow the procedure below for return/exchange:
Contact one of our customer service via email: cowkowhk@gmail.com, as the return/exchange of an order can only be carried out after CS agrees.
Put your items in a bag or box (preferably the original delivery box, if there is bubble wrap, please put it inside).
If you choose SF Express, please select "Sender to pay"; if you use the post office, please purchase stamps for the corresponding amount.
If the freight is insufficient, the customer must pay the freight first, and Cowkow will make sure to collect the relevant fees before making a replacement.
***If you use SF Express, you may consider using traceable transportation services or purchasing transportation insurance.
Cowkow does not guarantee that you will receive your returned goods.
